Return and Refund Policy for Deal Lab LLC

Effective Date: September 29, 2025

Deal Lab LLC ("we," "us," or "our") provides a Customer Relationship Management (CRM) platform as a software-as-a-service (SaaS) solution to help businesses manage their customer data and interactions. This Return and Refund Policy outlines the terms under which you may request a refund for our Services. Since our Services are digital and provided on a subscription basis, there are no physical returns. We aim to ensure customer satisfaction while maintaining fair practices.

By subscribing to or using our Services, you agree to this Policy. If you do not agree, please do not proceed with your purchase.

1. Eligibility for Refunds

We offer refunds under the following conditions:

Money-Back Guarantee: If you are not satisfied with our CRM Services, you may request a full refund within 30 days of your initial purchase or subscription start date. This applies to both monthly and annual plans, provided no significant usage or customizations have occurred beyond initial testing.

Technical Issues: Refunds may be issued if the Services fail to perform as described due to technical problems on our end that we cannot resolve within a reasonable timeframe (e.g., persistent crashes or unavailable features).

Billing Errors: Full or partial refunds for incorrect charges, duplicate billing, or unauthorized transactions.

Prorated Refunds: For annual subscriptions canceled after the 30-day period but before the end of the term, we may offer a prorated refund for unused months, minus any applicable fees, at our discretion.

Refunds are evaluated on a case-by-case basis to ensure fairness.

2. Non-Refundable Items and Exceptions

The following are generally non-refundable:

Monthly Subscriptions After Initial Period: Once the 30-day guarantee period ends, monthly subscriptions are non-refundable, but you can cancel to avoid future charges.

Custom Features or Integrations: Any custom development, add-ons, or third-party integrations are final and non-refundable.

Training and Support Services: Fees for additional services like onboarding, training, or premium support are non-refundable.

Promotional or Discounted Plans: Subscriptions purchased during promotions may have limited or no refund eligibility, as specified at the time of purchase.

Account Terminations for Violations: No refunds if your account is terminated due to breaches of our -Terms of Service (e.g., misuse of the platform).

Free Trials: No refunds apply if you convert from a free trial, as the trial allows evaluation without cost.

We do not offer refunds for changes in your business needs, dissatisfaction after extended use, or if you simply change your mind outside the guarantee period.

3. How to Request a Refund

To request a refund:

Contact our support team via email at [insert email, e.g., [email protected]] or through your account dashboard.

Provide your account details, order/invoice number, purchase date, and a brief explanation of the reason for the request.

Our team will review your request and respond within 5-7 business days.

We may ask for additional information to verify eligibility.

4. Refund Process and Timeline

Processing Time: Approved refunds are typically processed within 7-10 business days from approval. The timeline may vary based on your payment provider (e.g., it can take 5-10 additional days for the refund to appear on your statement).

Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal). If that's not possible, we may offer account credit or an alternative at our discretion.

Fees: Any transaction fees from payment processors are non-refundable and may be deducted from the refund amount.

5. Cancellations

You can cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing cycle.

For annual plans, unused portions may qualify for prorated refunds as noted above.

No refunds for partial months on monthly plans.

6. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on our website with an updated effective date. For significant changes, we will notify active subscribers via email. Continued use of our Services after changes constitutes acceptance.

7. Contact Us

If you have questions about this Return and Refund Policy or need assistance with a request, please contact us at:

Deal Lab LLC

7901 4TH STREET NORTH SUITE 300, ST PETERSBURG, FL 33702

Email: [email protected]

This Policy is governed by the laws of the State of Florida, USA, without regard to conflict of law principles.