Privacy Policy for Deal Lab LLC

Effective Date: September 28, 2025

Deal Lab LLC ("we," "us," or "our") operates a Customer Relationship Management (CRM) platform designed to help businesses manage customer interactions, data, and processes. We are committed to protecting your privacy and the privacy of the individuals whose data you process through our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, use our CRM software, or interact with our services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect:

- We collect different types of information to provide and improve our Services:

- Personal Information You Provide Directly: This includes data you submit when creating an account, such as your name, email address, company name, billing information, and contact details. For CRM users, this may also include customer data you upload or input into our platform (e.g., names, emails, phone numbers, addresses, and interaction histories of your customers or leads).

- Automatically Collected Information: When you use our Services, we may collect device information (e.g., IP address, browser type, operating system), usage data (e.g., pages visited, features used, time spent), and cookies or similar tracking technologies to analyze trends and administer the Services.

- Information from Third Parties: We may receive data from integrated services (e.g., email providers, analytics tools) or partners, such as payment processors.

In our CRM Services, you act as the data controller for your customers' personal data, and we act as a data processor. We process this data on your behalf and in accordance with your instructions.

2. How We Collect Information:

- Through Our Website and Services: Via forms, account registration, and interactions.

- Cookies and Tracking Technologies: We use cookies for essential functions (e.g., session management), analytics (e.g., Google Analytics), and marketing. You can manage cookie preferences through your browser settings.

- From Your Use of the CRM: When you input or sync data from your systems.

3. How We Use Your Information:

- We use the collected information for the following purposes:

- To provide, maintain, and improve our Services (e.g., managing your account, processing transactions, and enabling CRM features like lead tracking and automation).

- To communicate with you (e.g., sending service updates, newsletters, or support responses).

- For security and fraud prevention (e.g., monitoring for unauthorized access).

- To comply with legal obligations (e.g., responding to subpoenas or tax reporting).

- For analytics and research to enhance user experience.

- With your consent, for marketing purposes (e.g., personalized offers).

- We do not sell your personal information to third parties.

4. Sharing of Information

- We may share your information in these circumstances:

-With Service Providers: Third-party vendors who assist us (e.g., cloud hosting like AWS, payment processors like Stripe) under strict confidentiality agreements.

-Business Transfers: In the event of a merger, acquisition, or asset sale.

-Legal Requirements: If required by law, court order, or government authority.

-With Your Consent: For any other purpose you approve.

For customer data in our CRM, we only share it as directed by you or as necessary to provide the Services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, such as encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights under data protection laws, including:

-Access, correction, or deletion of your personal information.

-Objection to or restriction of processing.

-Data portability.

-Withdrawal of consent (where applicable).

To exercise these rights, contact us at [email protected]. We will respond within the legally required timeframe (e.g., 30 days under GDPR).

You can also opt out of marketing emails via the unsubscribe link or manage cookies through your browser.

For California residents (under CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of sales (though we do not sell data). Contact us for details.

7. International Data Transfers

Our Services may involve transferring data to countries outside your jurisdiction, including the United States. We ensure adequate protections, such as Standard Contractual Clauses or equivalent measures, for transfers to countries without adequate data protection laws.

8. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

9. Retention of Information

We retain personal information as long as necessary for the purposes outlined in this Policy, or as required by law. For example, account data is kept while your account is active and for a reasonable period afterward for backups or legal compliance.

10. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted here with an updated effective date. For significant changes, we will notify you via email or in-app notice. Continued use of our Services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Deal Lab LLC

7901 4TH STREET NORTH SUITE 300, ST PETERSBURG, FL 33702

Email: [email protected]

This Policy is governed by the laws of [insert jurisdiction, e.g., the State of Delaware, USA], without regard to conflict of law principles.